Shower People Ltd. Terms & Conditions

Our terms

1. Definition of order (All Orders)

Shower People Ltd’s definition of “a confirmed order” is when we are instructed either verbally or by means of paying a deposit to obtain goods on behalf of our customers. All goods supplied remain the property of Shower People Ltd until full payment has been received. Please note, all estimates provided do not cover unforeseen issues such as water damage. Any further estimated costs agreed between yourself and Shower People Ltd, will be discussed and put in writing should this situation arise as soon as possible.

2. Cancellation of an order (All Orders)

All orders once confirmed by means of verbal / written instruction or deposit paid, cannot be cancelled or changed unless agreed by Shower People Ltd. In exceptional circumstances if cancellation is agreed, there will be a restocking fee of 25% of the value of the goods..

3. Planning and Advice (All Orders)

Whilst Shower People Ltd are happy to give their expertise and advice in helping customers plan their bathrooms and kitchens, we take no responsibility for products that are deemed to be the wrong size for the bathroom or kitchen in terms of space. This includes door opening distances, spaces between products, spaces from products to walls and not limited to the mentioned before. We feel that all spaces are a customer choice and vary in opinion from customer to customer and there is no exact science in the bathroom or kitchen planning industry to what spaces there should be. All orders will be an estimated finish date and we cannot guarantee the actual end date (if given).

4. Tile Quantities & Panelling/Flooring Colours (All Orders)

Shower People Ltd will help calculate the quantity of tiles you require for your bathroom or kitchen. Due to the nature of wastage of tiles, careful consideration needs to be given to areas such as windows, doors , size of tiles etc, we do not guarantee the quantity of tiles needed. This applies to “supply only” and “installation” orders. As the tiles/panels or flooring are batched through the manufacturing process and can slightly differ in colour from one batch to another, we recommend you purchase more than needed then return unwanted tiles for a full refund. Please note Shower People Ltd are not responsible for being unable to supply the same batch as originally purchased. As a standard, tiles will not be removed unless agreed in writing prior to commencement of works. An additional fee will be charged for removal of tiles.

5. Water Pressure (All Orders)

While Shower People Ltd will give advice on what products will suit the customers hot water system, we will only guarantee that it will work to a minimum specification. We cannot guarantee that it will work to the customers’ expectations. Should any boiler or gas issues arise, Shower People will not be held accountable as these types of faults are not covered under Shower People Ltd warranty.

6. Unwanted Goods (All Orders)

Due to the large variety of products within our showroom, we are unable to offer a refund or exchange on unwanted products unless products are stocked by Shower People Ltd. We do work with our suppliers and where they offer a return policy with a restocking charge, we will offer a refund with their restocking charge applied. If you are unsure whether the products you are ordering fall into products that can be returned or exchanged, please ask at the time of ordering. (left over full boxes of tiles can be refunded). Please note that walk-in baths are made specifically to order and the baths cannot be returned, therefore upfront payments are non refundable.

7. Wrong Measurements (Supply Only)

For “supply only”, Shower People Ltd take no responsibility for measurements in terms of items fitting in required spaces. This is the responsibility of the purchaser to confirm the suitability of all products purchased. However, if you are arranging installation through Shower People Ltd installers, we do take responsibility for all measurements.

8. Delivery Dates (Supply Only)

Shower People Ltd cannot guarantee delivery dates however, we will try to give accurate dates based on the information we have at the time of ordering, Therefore, we recommend that no tradesman is booked until you have been made aware that your bathroom or kitchen furniture and other items are stock. We will endeavor our utmost to keep the customer informed of any delays in products that are on order.

9. Damaged Products (All Orders)

All goods must be checked before commencement of installation. Shower People Ltd deem that once installation has commenced, it is assumed that the products have been checked for any damage. At this point Shower People Ltd relinquished any responsibility in terms of damaged products. We Advise you point out to any third party installers that the product must be checked before installation commences. However, if the product is found to be damaged within one month of delivery and has not been attempted to be installed, we will gladly exchange the product. Please note, not all goods may be in stock and some can take up to two weeks to arrive for bathrooms and sometimes in excess of this for kitchens. We recommend an early inspection of your goods, this will help to avoid any hold up within the fitting process.

10.Installation Dates (Fitting Only)

We endeavor to give as accurate a fitting date as possible, however on rare occasions which are unforeseen such as illness , we may have to amend your fitting date. As we have made you aware, this is only a provisional date. We do not accept this as a reason to cancel a confirmed order or seek or request any form of compensation..

11. Installation Guarantee (Fitting Only)

We offer a comprehensive one-year guarantee on all products, and installation for one year. Please ask for clarification on individual items for the period of the guarantee if required. Guarantees offered by the manufactures do not cover labour however, If Shower People Ltd have installed your bathroom or kitchen we cover labour for the year only. For white goods or any other electrical appliances, please refer to the manufacturer's guarantee and activate within the timescales. Please note: If any third party intervenes with Shower People's workmanship your warranty will be deemed invalid.

12. Payments (All Orders)

All orders will be discussed, a payment schedule will be then agreed upon confirmation of order (or in rare cases and otherwise agreed by Shower People Ltd in writing)

as follows;

- 50% deposit taken to confirm the booking

- Progress payment due upon the first day of installation

-If applicable, mid term progress payment date TBC with invoice

-The final payment must be made on the last day of installation

All payments must be made on time

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply

products to you, whether these are goods or services.

1.2 Why you should read them. Please read these terms carefully before you submit your

order to us. These terms tell you who we are, how we will provide products to you, how

you and we may change or end the contract, what to do if there is a problem and other

important information. If you think that there is a mistake in these terms please contact

us to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are Shower People Limited a company registered in England and

Wales. Our company registration number is 10389417 and our registered office is at

Network House, Stubs Beck Lane, Cleckheaton, West Yorkshire, England, BD19 4TT.

Our registered VAT number is 279150876.

2.2 How to contact us. You can contact us by telephoning our customer service team on

01133450300 or by writing to us at info@showerpeople.co.uk or Unit A Whingate

Junction, Tong Road, Leeds, LS12 3BT.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by

writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms,

this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your order will take place when we

call, write or email you to accept it or issue a quotation sheet, at which point a contract

will come into existence between you and us.

3.2 If we cannot accept your order. If we are unable to accept your order, we will inform

you of this and will not charge you for the product. This might be because the product is

out of stock, because of unexpected limits on our resources which we could not

reasonably plan for, because a credit reference we have obtained for you does not meet

our minimum requirements, because we have identified an error in the price or

description of the product or because we are unable to meet a delivery deadline you

have specified.

3.3 Your order number. We will assign an order number to your order and tell you what it is

when we accept your order. It will help us if you can tell us the order number whenever

you contact us about your order.

3.4 We only sell to the UK. Our website and other promotional materials are solely for the

promotion of our products in the UK. Unfortunately, we do not accept orders from

addresses outside the UK.

4. Our products

4.1 Products may vary slightly from their pictures. The images of the products on our

website and other promotional materials are for illustrative purposes only. Although we

have made every effort to display the colours and materials accurately, we cannot

guarantee that a device's display of the colours and materials or picture in promotional

material accurately reflects the colours and materials of the products. Your product may

vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown

in images on our website and in other promotional materials.

4.3 Making sure your measurements are accurate. If we are making the product to

measurements you have given us you are responsible for ensuring that these

measurements are correct. You can find information and tips on how to measure by

contacting us.

5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you

know if the change is possible. If it is possible we will let you know about any changes to

the price of the product, the timing of supply or anything else which would be necessary

as a result of your requested change and ask you to confirm whether you wish to go

ahead with the change. If we cannot make the change or the consequences of making

the change are unacceptable to you, you may want to end the contract (see 8- Your

rights to end the contract).

6. Our rights to make changes

6.1 Minor changes to the products. We may change the product:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and improvements. These changes

will not affect your use of the product.

6.2 More significant changes to the products and these terms. In addition, as we

informed you in the description of the product on our website, in store, over the

telephone, via email, in our promotional materials or on our quotation sheet, we may

make the following changes to these terms or the product, but if we do so we will notify

you and you may then contact us to end the contract before the changes take effect and

receive a refund for any products paid for but not received:

(a) Changes to our suppliers;

(b) Slight variations to the colour, finish or pattern of the products;

(d) The discontinuation of a product; or

(e) The addition, removal or alteration of a clause in these terms.

7. Providing the products

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website, as

discussed over the telephone, in store, via email, as displayed in our promotional

materials or on our quotation sheet.

7.2 When we will provide the products.

(a) If the products are goods. If the products are goods we will contact you to

agree a delivery date, which will be within 30 days after the day on which we

accept your order.

(b) If the products are one-off services. We will begin the services on the date on

the date agreed with you during the order process. The estimated completion

date for the services is as told to you during the order process.

We will supply the services or goods to you until either the services are

completed or the subscription expires (if applicable) or you end the contract as

described in 8 or we end the contract by written notice to you as described in

7.3 We are not responsible for delays outside our control. If our supply of the products is

delayed by an event outside our control then we will contact you as soon as possible to

let you know and we will take steps to minimise the effect of the delay. Provided we do

this we will not be liable for delays caused by the event, but if there is a risk of

substantial delay you may contact us to end the contract and receive a refund for any

products you have paid for but not received.

7.4 Collection by you. If you have asked to collect the products from our premises, you can

collect them from us at any time during our working hours displayed on our website

(excluding public holidays).

7.5 If you are not at home when the product is delivered. If no one is available at your

address to take delivery and the products cannot be posted through your letterbox, we

will leave you a note informing you of how to rearrange delivery or collect the products

from a local depot.

7.6 If you do not re-arrange delivery. If you do not collect the products from us as

arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect

them from a delivery depot we will contact you for further instructions and may charge

you for storage costs and any further delivery costs. If, despite our reasonable efforts,

we are unable to contact you or re-arrange delivery or collection we may end the

contract and 10.2 will apply.

7.7 If you do not allow us access to provide services. If you do not allow us access to

your property to perform the services as arranged (and you do not have a good reason

for this) we may charge you additional costs incurred by us as a result. If, despite our

reasonable efforts, we are unable to contact you or re-arrange access to your property

we may end the contract and 10.2 will apply.

7.8 When you become responsible for the goods. A product which is goods will be your

responsibility from the time we deliver the product to the address you gave us or you or a

carrier organised by you collect it from us.

7.9 When you own goods. You own a product which is goods once we have received

payment in full.

7.10 What will happen if you do not give required information to us. We may need

certain information from you so that we can supply the products to you, for example,

your address and a suitable time for delivery. If so, this will have been stated in the

description of the products on our website, told to you over the phone, in store, via email,

set out in our promotional material or on our quotation sheet. We will contact you to ask

for this information. If you do not give us this information within a reasonable time of us

asking for it, or if you give us incomplete or incorrect information, we may either end the

contract (and 10.2 will apply) or make an additional charge of a reasonable sum to

compensate us for any extra work that is required as a result. We will not be responsible

for supplying the products late or not supplying any part of them if this is caused by you

not giving us the information we need within a reasonable time of us asking for it.

7.11 Reasons we may suspend the supply of products to you. We may have to suspend

the supply of a product to:

(a) deal with technical problems or make minor technical changes;

(b) update the product to reflect changes in relevant laws and regulatory

requirements;

use 6).

7.12 Your rights if we suspend the supply of products. We will contact you in advance to

tell you we will be suspending supply of the product, unless the problem is urgent or an

emergency. If we have to suspend the product we will adjust the price so that you do not

pay for products while they are suspended. You may contact us to end the contract for a

product if we suspend it, or tell you we are going to suspend it, in each case for a period

of more than 2 months and we will refund any sums you have paid in advance for the

product in respect of the period after you end the contract.

7.13 We may also suspend supply of the products if you do not pay. If you do not pay us

for the products when you are supposed to (see 12.4) and you still do not make payment

within 14 days of us reminding you that payment is due, we may suspend supply of the

products until you have paid us the outstanding amounts. We will contact you to tell you

we are suspending supply of the products. We will not suspend the products where you

dispute the unpaid invoice (see 12.6). We will not charge you for the products during the

period for which they are suspended. As well as suspending the products we can also

charge you interest on your overdue payments (see 12.5).

8. Your rights to end the contract

8.1 You can always end your contract with us. Your rights when you end the contract will

depend on what you have bought, whether there is anything wrong with it, how we are

performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal

right to end the contract (or to get the product repaired or replaced or a

service re-performed or to get some or all of your money back), see 11;

(b) If you want to end the contract because of something we have done or

have told you we are going to do, see 8.2;

able to get a refund if you are within the cooling-off period, but this may be

subject to deductions and you will have to pay the costs of return of any goods;

(d) In all other cases (if we are not at fault and there is no right to change your

mind), see 8.6.

8.2 Ending the contract because of something we have done or are going to do. If you

are ending a contract for a reason set out at (a) to (e) below the contract will end

immediately and we will refund you in full for any products which have not been provided

and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms

which you do not agree to (see 6.2);

(b) we have told you about an error in the price or description of the product you

have ordered and you do not wish to proceed;

of events outside our control;

(d) we have suspended supply of the products for technical reasons, or notify you

we are going to suspend them for technical reasons, in each case for a period

of more than 2 months or

(e) you have a legal right to end the contract because of something we have done

wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations

2013). For most products bought online, over the telephone or via email you have a legal

right to change your mind within 14 days and receive a refund. These rights, under the

Consumer Contracts Regulations 2013, are explained in more detail in these terms.

Right under the Consumer Contracts

Regulations 2013

14 day period to change your mind.

Consumer to pay costs of return.

8.4 When you don't have the right to change your mind. You do not have a right to

change your mind in respect of:

(a) products that are specifically made to your order;

(b) services, once these have been completed, even if the cancellation period is still

running;

been unsealed after you receive them;

(d) any products which become mixed inseparably with other items after their

delivery.

8.5 How long do I have to change my mind? How long you have depends on what you

have ordered and how it is delivered.

(a) Have you bought services (for example, installation of a bathroom

fixture)? If so, you have 14 days after the day we contact you to confirm we

accept your order. However, once we have completed the services you cannot

change your mind, even if the period is still running. If you cancel after we have

started the services, you must pay us for the services provided up until the time

you tell us that you have changed your mind.

(b) Have you bought goods (for example, a bathroom fixture)?, if so you have

14 days after the day you (or someone you nominate) receives the goods,

unless your goods are split into several deliveries over different days. In

this case you have until 14 days after the day you (or someone you nominate)

receives the last delivery to change your mind about the goods.

8.6 Ending the contract where we are not at fault and there is no right to change your

mind. Even if we are not at fault and you do not have a right to change your mind (see

8.1), you can still end the contract before it is completed, but you may have to pay us

compensation. A contract for goods is completed when the product is delivered, and

paid for. A contract for services is completed when we have finished providing the

services and you have paid for them. If you want to end a contract before it is completed

where we are not at fault and you have not changed your mind, just contact us to let us

know. The contract will end immediately and we will refund any sums paid by you for

products not provided but we may deduct from that refund (or, if you have not made an

advance payment, charge you) reasonable compensation for the net costs we will incur

as a result of your ending the contract.

9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know

by doing one of the following:

(a) Phone or email. Call customer services on 01133450300 or email us at

info@showerpeople.co.uk. Please provide your name, home address, details of

the order and, where available, your phone number and email address.

(b) Online. Complete the Get In Touch form on our website

www.showerpeople.co.uk/

address on the form. Or simply write to us at that address, including details of

what you bought, when you ordered or received it and your name and address.

9.2 Returning products after ending the contract. If you end the contract for any reason

after products have been dispatched to you or you have received them, you must return

them to us. You must either return the goods in person to where you bought them, post

them back to us at Unit A Whingate Junction, Tong Road, Leeds, LS12 3BT or (if they

are not suitable for posting) allow us to collect them from you. Please call customer

services on 01133450300 or email us at info@showerpeople.co.uk for a return label or to

arrange a collection. If you are exercising your right to change your mind you must send

off the goods within 14 days of telling us you wish to end the contract.

9.3 When we will pay the costs of return. We will pay the costs of return:

(a) if the products are faulty or misdescribed;

(b) if you are ending the contract because we have told you of an upcoming change

to the product or these terms, an error in pricing or description, a delay in

delivery due to events outside our control or because you have a legal right to

do so as a result of something we have done wrong; or

In all other circumstances (including where you are exercising your right to

change your mind) you must pay the costs of return.

9.4 What we charge for collection. If you are responsible for the costs of return and we are

collecting the product from you, we will charge you the direct cost to us of collection. The

costs of collection will be the same as our charges for standard delivery, as on our

website, told to you over the telephone, in store, via email, as set out in our promotional

materials or on our quotation sheet.

9.5 How we will refund you. We will refund you the price you paid for the products

including delivery costs, by the method you used for payment. However, we may make

deductions from the price, as described below.

9.6 Deductions from refunds if you are exercising your right to change your mind. If

you are exercising your right to change your mind:

(a) We may reduce your refund of the price (excluding delivery costs) to reflect any

reduction in the value of the goods, if this has been caused by your handling

them in a way which would not be permitted in a shop. If we refund you the

price paid before we are able to inspect the goods and later discover you have

handled them in an unacceptable way, you must pay us an appropriate amount.

(b) The maximum refund for delivery costs will be the costs of delivery by the least

expensive delivery method we offer. For example, if we offer delivery of a

product within 3-5 days at one cost but you choose to have the product

delivered within 24 hours at a higher cost, then we will only refund what you

would have paid for the cheaper delivery option.

the supply of the service for the period for which it was supplied, ending with the

time when you told us you had changed your mind. The amount will be in

proportion to what has been supplied, in comparison with the full coverage of

the contract.

9.7 When your refund will be made. We will make any refunds due to you as soon as

possible. If you are exercising your right to change your mind then:

(a) If the products are goods and we have not offered to collect them, your refund

will be made within 14 days from the day on which we receive the product back

from you or, if earlier, the day on which you provide us with evidence that you

have sent the product back to us. For information about how to return a product

to us, see clause 9.2.

(b) In all other cases, your refund will be made within 14 days of your telling us you

have changed your mind.

10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product or

services at any time by writing to you if:

(a) you do not make any payment to us when it is due and you still do not make

payment within 14 days of us reminding you that payment is due;

(b) you do not, within a reasonable time of us asking for it, provide us with

information that is necessary for us to provide the products or services, for

example, your address and a suitable delivery time;

collect them from us;

(d) you do not, within a reasonable time, allow us access to your premises to

supply the services;

(e) we begin providing services and find that the work required is more than initially

quoted for and a variation to that quotation cannot be agreed with you

10.2 You must compensate us if you break the contract. If we end the contract in the

situations set out in 10.1 we will refund any money you have paid in advance for

products we have not provided but we may deduct or charge you reasonable

compensation for the net costs we will incur as a result of your breaking the contract.

10.3 We may withdraw the product. We may write to you to let you know that we are going

to stop providing the product. We will let you know at least 1 week in advance of our

stopping the supply of the product and will refund any sums you have paid in advance

for products which will not be provided.

11. If there is a problem with the product

11.1 How to tell us about problems. If you have any questions or complaints about the

product, please contact us. You can telephone our customer service team at

01133450300 or write to us at info@showerpeople.co.uk or Unit A Whingate Junction,

Tong Road, Leeds, LS12 3BT.

11.2 Alternatively, please speak to one of our staff in-store.

11.3 Summary of your legal rights. We are under a legal duty to supply products that are in

conformity with this contract. See the box below for a summary of your key legal rights in

relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed

information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05

06.

If your product is goods, for example a bathroom fixture, the Consumer Rights Act 2015 says

goods must be as described, fit for purpose and of satisfactory quality. During the expected

lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full

refund, in most cases.

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to

some money back.